PATIENT INFORMATION

Patient Information

At Harborside Dental we are commited to providing an environment where patients feel relaxed and confident that they are receiving the highest quality dental care that is available and appropriate for them in a caring, respectful and enthusiastic manner. We believe in developing long-term relationships with patients and delivering personalized care at a level that is appropriate for each patient to obtain individual goals, needs and desires for their overall dental health. Our staff is the foundation of our orientation to service. We will always strive to be organized, friendly, professional, supportive, and dedicated to excellence. Our mission is to help our patients reach the level of optimal dental health that is appropriate for them.

Our Definition of a Patient:

What is a Patient?

A Patient is the most important person ever in this office... in person or

by mail.

A Patient is not dependent on us... we are dependent on him.

A Patient is not an interruption in our work... he is the purpose of it.

We are not doing him a favor by serving him... he is doing us

a favor by giving us the opportunity to do so.

A Patient is not an outsider to our business... he is part of it.

A Patient is not a cold statistic... he is flesh-and-blood human being

with feelings and emotions like your own, and with biases

and prejudices.

A Patient is not someone to argue with or match wits with. Nobody

ever won an argument with a patient.

A Patient is a person who brings us his wants. It is our job to handle

them profitably to him and to ourselves.

This section offers information from the administrative side of the practice, including: